Graduate Assistant - KU Presents! / KU Ticket Office – University Box Office Assistant

The graduate assistant for the Kutztown University Ticket Office is responsible for coordinating staffing and operations of ticketed events, including KU Presents! performances and intercollegiate athletic events. The position will also train and supervise ticket sales staff.

Responsibilities include:

1. Assist with all facets of the daily operations of the Ticket Office, ensuring compliance with the University, state, and federal laws, policies, and regulations.
2. Assist with the supervision of personnel, which includes work allocation, training, and enforcement of internal procedures and controls, and problem resolution.
3. Assist with reviewing ticketing needs and procedures with campus users;
4. Organize and coordinate event day ticket office and on-site operations to enhance the patron experience with the ticketing process.
5. Identify and target group ticket sale opportunities with individuals and businesses.
6. Assist with the development of policies and procedures with those of the organization to ensure efficient and safe operations of the unit.
7. Perform related duties as assigned

 Necessary knowledge, skills, and abilities include:

1. Problem solving skills
2. Exemplary customer service skills
3. Excellent organizational and planning skills;
4. Ability to effectively learn and acquire new knowledge and skills;
5. Ability to share knowledge and work in a strong team-oriented environment;
6. Being detail oriented;
7. Ability to work in a fast-paced, diverse, and dynamic environment

This position is for 20 hours/week of work (300 hours for the spring semester), and it provides a tuition waiver for 9 graduate credits plus a stipend of $3,750 per semester.  Please contact Amy Botwright for additional information if needed at botwrigh@kutztown.edu.